I'm pleased with the quality of the shoes and the discounted price I paid for them. However, shipping was very delayed and I had to call twice about the matter. The first time, the customer service rep said the package was still sitting in the warehouse. When I called again a few days later, I was told my order had been lost in the system and they would get it sorted right away. The shoes arrived a few days later. I appreciated the ability to reach and speak with customer service to get the issue resolved, but I was frustrated I had to call twice about the order.